Etiquette & Protocol
Last Updated: 29 Feb 2024
Billesley Tennis & Fitness Centre and Birmingham Community Leisure Trust has a zero tolerance approach to unacceptable verbal and physical behaviour directed towards staff and customers. Behaviour that is regarded as unacceptable includes but is not limited to:
- Excessive shouting
Any unacceptable behaviour will be taken very seriously and may result in the immediate ejection from the centre and the permanent exclusion of offenders.